Need help with your energy supply?

Despite the current turmoil in the energy market there are still steps people can take to manage their energy supply. Citizens Advice Richmond has specialist energy advice that can help households in many ways by:

  • checking you’re on the cheapest payment method
  • helping eligible households reduce bills with Warm Home Discount and local grants
  • helping you understand and check your bills
  • providing tips on how to reduce energy use
  • helping you to take more control with smart meters
  • showing you how to access the priority services register
  • managing issues arising from transfers from energy suppliers that have gone bust
  • helping with complaints against energy companies

To contact its specialist energy team, call Citizens Advice Richmond on freephone 080 82 78 78 73. The lines are open 10 am to 4 pm, Monday to Friday and the service is free, confidential, independent, and impartial.