Charity No. 1092459. Registered in England. Company No. 4412793

Richmond Carers Centre

November – December – January

Update 2022

Carers Support Line 020 8867 2380

Welcome to the Richmond Carers Centre Winter 2022 update, covering November, December and January. In the following pages you will find information on our face-to-face and digital services for adult and young carers, as well as local news and information, upcoming training workshops for carers, opportunities to get involved and services offered by the Richmond Carers Hub Service, and other local organisations.

For further information on our services visit our website

Richmond Carers Centre is continuing to run blended services with both online and face-to-face services available. 

Adult Carers Services
  • Carers Support Line Our support team provides carers with advice, information and emotional support by telephone, email, in-person at the centre and via Zoom. If you need someone to talk to call our Carers Support Line on 020 8867 2380.
  • Counselling for carers Our counselling sessions are being delivered remotely, email to join the waiting list.
  • Telephone and email support to complete funding applications for items you need to support you in your caring role. Call 020 8867 2380 or email
  • Our Workshops and Learning, and Activities programmes offer a mixture of online and in-person sessions/opportunities. 
  • Quarterly information updates by email.
To speak with a member of the Adult Carers Support Team, call our Carers Support Line on 020 8867 2380 to leave a message or email Messages are retrieved throughout the day and the team will return your call/email as soon as possible. Covid-19 measures are in place to keep you and our staff safe at face-to-face appointments.
Young Carers Services

Richmond Carers Centre supports young carers aged 5-18 with information, advice, emotional support, one-to-one mentoring, after school groups, regular newsletters and school holiday activity programmes.

A young carer is anyone under the age of 18 taking on practical and/or emotional caring responsibilities normally expected of an adult, and can include anything from cooking, shopping and housework to administering medication, assisting with personal care such as washing or dressing, interpreting, physical support such as lifting, and even emotional support or looking after younger siblings.

For further information on this service please call the Young Carers Support Team on 020 8867 2383 to leave a message or email
Richmond Carers Centre – Information for Young Adult Carers
Richmond Carers Centre supports young adult carers aged 18 to 25 with advice, information and emotional support over the phone, by email or face-to-face. Visit Information for young adult carers for links to local organisations supporting young adult carers and other young people. 

Adult Carer Activities

Call 020 8867 2380 or email to book

Tai Chi for CarersTai Chi Classes
Richmond Carers Centre are continuing with their exciting sessions of Tai Chi for carers. It is an internal Chinese martial art practiced for defence training, health benefits and meditation. The next six sessions will take place on Wednesdays from 10.30-11.30am.
Wednesdays 2nd, 9th, 16th, 23rd and 30th November; 7th December.
Venue: Central Twickenham

RCC Book ClubBook Club – online via Zoom
A supportive group who love to read. No reading list, just bring along the book you are currently reading and share with the group. You may find a new book that you wouldn’t otherwise have read and make some new friends too.
Fridays 4th November
, 2nd December and 6th January 2023

Kew GardensKew Gardens Trip
Monthly trip to Kew Gardens where you have the opportunity to explore and enjoy the delights of Kew Gardens. Carers go free as part of our membership with the Community Access Scheme. Meet promptly to enter the gardens at 10.30am.
Tuesdays 8th November, 13th December and 10th January 2023
Venue: Kew Gardens

Coffee Mornings
Join us for a hot drink and friendly conversation. 

On Monday 11th January we will be joined by staff from NHS South West London, Integrated Care System who will be talking about how to stay healthy during wintertime, and asking about your experiences of local health services.
Wednesdays 9th November
, 14th December and 11th January 2023
Venue: Twickenham Green

Mable Hill HouseCoffee Mornings for Parent Carers and Young Adult Carers
A monthly coffee morning for parent carers and young adult carers aged 18-25 in the beautiful setting of Marble Hill House and Gardens. 10.30am-12noon
Wednesday 16th November
, Thursday 15th December (please note change in day of the week for this month) and Wednesday 18th January 2023
Venue: Marble Hill

Dementia support groupDementia Carers Information and Support Session – online via Zoom
When someone is diagnosed with dementia their partner and family often have a lot of questions. The Carers Information & Support Sessions aim to give a space for family members, carers and friends to find out more about what dementia is, how dementia affects people and your needs as a carer.

These sessions are just for carers, family members and friends of people newly diagnosed with dementia so that you have space to talk and learn freely and ask the questions you want to ask. Sessions are one-off/stand-alone – you are welcome to attend more than one session but the topics covered at each will be the same.

The sessions are run jointly by a Clinical Psychologist from Richmond Memory Service and a Carers Support Worker from Richmond Carers Centre. 1-3pm
Thursdays 17th November
and 19th January 2023

Christmas at KewChristmas Lights at Kew RETURNING
A trip to Kew Gardens where you have the opportunity to explore and enjoy the Christmas Lights. This is for carers only. These tickets are non-refundable and spaces are limited. Meet promptly to enter the gardens at 6pm start.
Thursday 17th November and Tuesday 6th December
Venue: Kew Gardens

Gardening clubGarden Club
Come to the centre and enjoy tending to the garden and meet with other gardening enthusiasts. The group will meet monthly on the fourth Tuesday of the month at 10am.
Tuesdays 24th November and 24th January 2023 (please note there is no group in December).
Venue: Twickenham Green

RCC Photography GroupPhotography Group – online via Zoom
A supportive group who love to take pictures and share their artwork. An opportunity to develop your skills and interest in photography with a theme each month and to make some new friends too. 10-11am
Fridays 25th November
and 27th January 2023 (Please note there is no group in December)

Ceramics workshopPottery Class
The opportunity to come and explore your creative and artistic skills at a pottery café in Twickenham. Priority for bookings will be given to newly registered carers and young adult carers aged 18-25. 11am start
Thursdays 1st December
and 26th January 2023
Venue: Twickenham Green

Christmas wreath makingChristmas Wreath Making Activity NEW
This will be a bespoke workshop to focus on wreath making in the excitement up to Christmas.
Tuesday 13th December

Venue: Twickenham Green

SocialSocial Evenings
An opportunity to meet other carers and support workers to enjoy friendly conversations over drinks and nibbles. Each social event will have a different theme, with the Christmas one featuring mulled wine and mince pies. 5-7pm
Thursday 15th December

Venue: Twickenham Green

This will be the reintroduction of an art club starting in January. The workshops will explore a range of art mediums with the opportunity to enjoy refreshments and connecting with other carers in a relaxed environment. The first session will be glass vase painting. The activity will take place monthly on the second Thursday of the month. 11am-1pm
Thursday 12th January 2023
Venue: Twickenham Green

Africa Fashion Exhibition at the V&AAfrica Fashion Exhibition at V&A NEW
This will be an opportunity to attend the exhibition at the museum with a focus on spanning iconic mid-20th century to contemporary creatives through photographs, textiles, music and the visual arts, Africa Fashion explores the vitality and global impact of a fashion scene as dynamic and varied as the continent itself. 11am start
Thursday 26th January 2023

Venue: Victoria and Albert Museum

Face-to-Face appointments

We are pleased to welcome the return of face-to-face appointments with a Carer Support Worker at the centre. If you would like to arrange an appointment please contact us:

Call 020 8867 2380 or email to book

Measures will be in place to keep you and our staff safe with regard to Covid-19.

What would you like to see in our programme?

We are continuing to work on our programme of groups and activities and we would love to hear from you if you have any suggestions or ideas as this will help us in our planning. Please email or call 020 8867 2380
We continue to offer workshops and learning opportunities remotely, but gradually we will also be offering carers some group training sessions in face-to-face settings. Please keep an eye on our service update emails for more information. To book onto any of the Richmond Carers Centre workshops, please call Richmond Carers Centre on 020 8867 2380 or email

Training Programme – November 2022

Carers Rights Day 2022Each year, Carers Rights Day (Thursday 24 November 2022) ensures carers are aware of their rights, informs carers about where to get help and support and raises awareness of the needs of carers. We have tailored this month’s training sessions to offer everyone opportunities to learn more about carers rights and the support available.

Care Act and Carer's RightsKnow your rights – Understanding the Care Act and Carer's Rights
This workshop will explore the law and how it is designed to protect carers. It will provide you with an overview of your rights and entitlements as a carer as well as a better understanding of the Care Act. 12noon-1pm
Monday 7th November

Relaxation techniquesRelaxation Techniques – Fortnightly sessions with Giorgia Pontet
Our popular session for you to explore ways to relax both your mind and your body. Sessions will be held on a fortnightly basis and last one hour. 5-6pm
Tuesdays 8th and 22nd November

LBRUT Carers AssessmentCarer’s Assessment and Carers’ Emergency CardJayne Ayris, Carers Champion and Social Worker at Richmond & Wandsworth Adult Social Care.
This workshop focuses on the Carer’s Assessment and the Carers’ Emergency Card. It will provide you with an overview of their purpose, the process of getting them, and how they can benefit you. 11am-12noon
Tuesday 15th November

Venue: Twickenham Green

Support available for carersCarer’s Allowance and Carers Credit
Sandra Keen, Welfare Benefits Adviser at Richmond AID
This talk will provide information on Carer’s Allowance & Carers’ Credit entitlement conditions as well as how carers can apply, report changes of circumstances and signpost to other DWP benefits and services. 12.30-1.30pm
Thursday 24th November

RHACC Carers HubTour of Richmond and Hillcroft Adult and Community College (RHACC)
RHACC is hosting a taster session in partnership with Richmond Carers Centre. Join us for a tour around the college and try a new activity. It will be an opportunity to see if there are any classes that you may enjoy and want to do for free. 11am-2pm
Tuesday 29th November

Venue: Parkshot, Richmond

Training Programme – December 2022

To book onto any of the workshops below, call 020 8867 2380 or email

Relaxation techniquesRelaxation Techniques – Fortnightly sessions with Giorgia Pontet
Our popular session for you to explore ways to relax both your mind and your body. 5-6pm
Tuesdays 6th and 13th December

Arthritis Action logoUnderstanding arthritis and joints pain management workshop – Arthritis Action
Arthritis Action offers an integrated self-management approach which looks at both the mental and physical health impact of living with arthritis. The talk will be an opportunity to learn more about physical activity, diet, pain management, pacing and much more to help you to manage arthritis with confidence. There will also be plenty of time to ask questions and share tips and experiences. This presentation is suitable for people who have arthritis themselves, care for somebody with arthritis or just want to learn a bit more about the condition. 11-11.40am
Thursday 8th December

Training Programme – January 2023

To book onto any of the workshops below, call 020 8867 2380 or email

Relaxation techniquesRelaxation Techniques – Fortnightly sessions with Giorgia Pontet
Our popular session for you to explore ways to relax both your mind and your body. Sessions will be held on a fortnightly basis and last one hour. 5-6pm
Tuesdays 10th and 24th January

British Red Cross digital workshopTackling loneliness digitally – British Red Cross digital workshop
Feeling lonely and isolated can make life challenging, especially during a crisis. This workshop aims to give you the opportunity to speak openly about how it might feel to be lonely or isolated and learn skills to help others who may be suffering. Group discussions will be used to address the complex causes and effects of loneliness, with the chance to reflect and share personal experiences. 10.30am-12noon
Friday 20th January

Relaxation techniquesSigns and symptoms of cancer – The Mulberry Centre
The Mulberry Centre is a cancer information and support charity based in Isleworth. It provides free support for anyone affected by cancer. The talk will cover the signs and symptoms of cancer, how to reduce your risk and prevention methods. Learn how The Mulberry Centre can support you. This talk is open to all carers. 11am-12noon
Wednesday 25th January

Venue: Twickenham Green

Strengthening the Immune SystemStrengthening the immune system – talk with Brian Isbell
Brian Isbell has extensive experience in working with and delivering talks to carers. During this workshop he will open a discussion and focus on the effectiveness of the immune system. Brian will explore lifestyle for a healthy immune system and discuss the importance of deep breathing, exercise, foods and supplements to strengthen our antibody defences. 12-1.30pm
Monday 30th January

CLICK HERE to see E-learning options for carers
organised by external organisations

PharmaciesDo you use Pharmacies? New Survey
How do you use your local pharmacy? On behalf of the London Borough of Richmond upon Thames and the London Borough of Wandsworth, Healthy Dialogues has been commissioned to conduct a large-scale survey to obtain your views around how you use your local pharmacy.
The survey will form part of the Pharmaceutical Needs Assessments (PNA) to understand how local pharmacies are currently being used. Your opinion is very important and will help to shape the essential health and wellbeing needs of your area.  
The survey will take no longer than 10 minutes and is open until the end of 17th November 2022. Click here to take the survey.

If you have any questions, please get in touch with Healthy Dialogues at

RB Mind's Future FocusHelp Inform RB Mind's Future Focus Richmond Borough Mind is gathering feedback from our community to inform its future focus. Please complete its six-minute survey. Your view is really valuable to RB Mind and it welcomes your thoughts. Thank you for your support. Complete the survey online at


Carers in Mind - Carers Rights Day 2022Carers Connect Evening
Thursday 17th November from 7pm-9pm at Elleray Hall, Teddington
To promote carers rights, the Carers and Parents in Mind team will be hosting a Carers Connect Evening. The evening will give you the opportunity to meet and connect with other carers, share stories and find respite from the challenges of caring, as well as learn about what help is available.

This event is free and open to all carers, parents and partners across Richmond Borough supporting a loved one with poor mental health and is free to attend. Click here Book your free ticket online at

Carers in Mind - Carers Rights Day 2022Heading for Crisis: caught between caring and rising costs
Following an open letter to the Chancellor, Carers UK is calling on the UK Government to immediately provide additional and targeted financial support for unpaid carers. It has published a new report Heading for Crisis: caught between caring and rising costs. The report focusses on the impact of the cost of living crisis on unpaid carers, both in terms of their finances as well as on their health and wellbeing.
You can read the report online at

LBRUT Cost of LivingCost of Living Worries?
The Richmond Cost of Living Hub has gathered information about lots of schemes, benefits and support services – both national and local – into one place. Residents can either browse the information on its website or use the helpful calculator which will show which scheme or support they may be able to access.
Visit to access the hub and the information it can offer.

Digital LiteracyNeed Help with Digital Literacy?
The Barnes Community Association has partnered with Mortlake Community Association and Castelnau Community Centre to put together a programme helping people of any age develop basic computer skills, learn digital skills and benefit from using the internet.

For enquiries and to book please email or ring 020 8878 2359 (mobile 0787 327 3308). Laptops will be provided or you may bring your own device.

LBRUT Cost of LivingScam Alert!
Please be aware of fake emails and texts claiming to offer discounts on energy bills. A number of different scams have been circulating, including some appearing to be from the energy regulator Ofgem. The government has announced that a £400 energy bill discount will be available to all households. This will be automatic and you DO NOT need to set up a direct debit to receive the money and you should not give away personal details in order to apply.

Digital LiteracyCOVID-19 and Flu Vaccinations
Unpaid carers have been prioritised to receive their booster. You can now book on the National Booking System online at

Carers who live in England and Wales are also eligible for a free flu jab on the NHS at your GP surgery or local community pharmacy. Carers can find detailed information about the importance of flu jabs for unpaid carers online at You can also find the carers flu vaccination toolkit, developed by NHS England and others online at

Safeguarding Adults WeekNational Safeguarding Adults Week
21st-27th November

Safeguarding means protecting the health, wellbeing and human rights of adults at risk, enabling them to live safely, free from abuse and neglect. Safeguarding Adults is a way of supporting people with care and support needs over the age of 18 to protect themselves from abuse by others. More information about what Safeguarding is, what types of abuse there are and how to report it can be found on the Council’s website:

Knitting Fun at Kew GardensKnitting Fun at Kew Gardens
Join the Community Learning Team for a day of knitting fun at Kew Gardens on Wednesday 23 November 2022, 11am-3pm (drop in for as long as you like). This a unique opportunity to be part of its Trees and Wellbeing project and learn more about Kew’s work. You’ll spend a lovely day crafting in the Gardens and meeting other keen participants along the way. No experience required and all levels of ability welcome. If you would like to enquire about this event, please email

PPE Guidance for Unpaid CarersPPE Guidance for Unpaid Carers
The Department of Health and Social Care have released new personal protective equipment (PPE) guidance for unpaid carers. You can read more online at

7 Simple Steps7 Simple Steps – The Love Me Wellbeing Programme
Discover ways to quieten your mind, rise above your emotions through dance, breathing fully and stretching, pilates, superfoods, smoothie making, jogging, sustainable style, origami, block-printing, and creative vision boarding all in the process.
Visit for more information.

Dementia Carers surveyDementia Carers Count Annual Survey Results
Dementia Carers Count conducted an in-depth survey over the summer of 2022, asking family dementia carers about their experiences of caring for someone with dementia.

It found the overwhelming majority of those who responded did not choose to be a carer but were expected to take on the responsibility. After becoming carers, they felt invisible and abandoned. Over half said they are not getting any external support. Over 80% of carers responded they have reached crisis point at least once, with one in five reaching crisis point on a regular basis. 

You can read the full report online at

For information on other organisations locally and nationally offering services for carers, please click on the individual links below. 

Homelink Day Respite Centre update
Crossroads Care Richmond and Kingston service update
Integrated Neurological Services programme of groups and activities 
Richmond Borough Mind Carers in Mind programme of activities and support 
Alzheimer's Society update
ASCA Carers Group for those caring for someone with an alcohol/drug or other addiction-related problem. 

Carer Hub ServiceThe Carers Hub Service is a group of local organisations commissioned by London Borough of Richmond upon Thames and NHS Richmond Clinical Commissioning Group to provide between them services specifically for carers in the borough. The Hub service is led by Richmond Carers Centre and comprises Homelink Day Respite CentreRichmond Borough Mind, Addiction Support and Care Agency, Integrated Neurological Services and Crossroads Care Richmond & Kingston upon Thames.

Copyright © 2022 Richmond Carers Centre, All rights reserved.