Charity No. 1092459. Registered in England. Company No. 4412793

Richmond Carers Centre

Autumn Update 2022

August - September - October

Carers Support Line 020 8867 2380

Welcome to the Richmond Carers Centre Autumn 2022 update, covering August to October. In the following pages you will find information on our face-to-face and digital services for adult and young carers, as well as local news and information, opportunities to Get Involved and services offered by the Richmond Carers Hub Service, and other local organisations.

For further information on our services visit our website

Richmond Carers Centre is continuing to run blended services with both online and face-to-face services available. 

Adult Carers Services
  • Carers Support Line Our support team provides carers with advice, information and emotional support by telephone, email, in-person at the centre and via Zoom. If you need someone to talk to call our Carers Support Line on 020 8867 2380.
  • Counselling for carers Our counselling sessions are being delivered remotely, email to join the waiting list.
  • Telephone and email support to complete funding applications for items you need to support you in your caring role. Call 020 8867 2380 or email
  • Our Workshops and Learning, and Activities programmes offer a mixture of online and in-person sessions/opportunities. 
  • Quarterly information updates by email.
To speak with a member of the Adult Carers Support Team, call our Carers Support Line on 020 8867 2380 to leave a message or email Messages are retrieved throughout the day and the team will return your call/email as soon as possible. Covid-19 measures are in place to keep you and our staff safe at face-to-face appointments.
Young Carers Services

Richmond Carers Centre supports young carers aged 5-18 with information, advice, emotional support, one-to-one mentoring, after school groups, regular newsletters and school holiday activity programmes.

A young carer is anyone under the age of 18 taking on practical and/or emotional caring responsibilities normally expected of an adult, and can include anything from cooking, shopping and housework to administering medication, assisting with personal care such as washing or dressing, interpreting, physical support such as lifting, and even emotional support or looking after younger siblings.

For further information on this service please call the Young Carers Support Team on 020 8867 2383 to leave a message or email
Richmond Carers Centre – Information for Young Adult Carers
Richmond Carers Centre supports young adult carers aged 18 to 25 with advice, information and emotional support over the phone, by email or face-to-face. Visit Information for young adult carers for links to local organisations supporting young adult carers and other young people. 

Connect to TechHelp with Technology for Carers

Is caring for a loved one having an impact on your life? Are you struggling to get time for yourself? Perhaps there are technological devices that could make life easier for you – but where to start? What’s available? How much do they cost?

A tablet or laptop might help to connect you or your loved one to other family members, enable your loved one to listen to music, read or to google, taking the pressure off you. It might help you with internet shopping, saving you time. A smart speaker could mean your loved one is more independent around the house.

As part of Richmond Council’s Digital Project, Connect to Tech, Ruils is offering a ‘try before you buy’ scheme where you can try out different types of technology to see what suits your needs best. It may be a phone, a tablet, a laptop or smart speakers. Ruils advisors will chat to you about the options and set things up for you, then at the end of the trial period, they can help you decide what to buy and help arrange funding if this is necessary. Other organisations in the borough are also providing IT training and workshops, peer support and space for you to practise with your device. See the list below or contact Ruils on 020 8831 6088 or at for information.

Richmond AID’s Connect to Tech service offers people with physical and/or learning disabilities and unpaid carers training, courses and informal groups to learn how to get online or learn how to do other new things online. Email or call 020 8831 6070.

Richmond Mencap’s Connect to Tech service helps people with learning disabilities, Autism, ADHD and unpaid carers to get comfortable with technology. Email or call 020 8744 1923.

Richmond Mind’s Connect to Tech service offers people with mental health needs and unpaid carers weekly IT Peer Support sessions where you take your phone or tablet for support on a specific issue or to practise/learn new skills. Email or call 020 3137 9590.

Age UK Richmond’s Connect to Tech service is also supported by Multicultural Richmond and offers a 4G enabled tablet loan to older adults and unpaid carers with low level digital skills and accessibility for a six-week period to help you develop skills and recognise the benefits of using technology. Email or call 020 8744 1965.

Citizens Advice’s Help To Get Online service offers information and advice on local training courses that can help you gain the skills you need to use the internet. Contact Citizens Advice through its enquiry form or call 0808 2787873.

Fire Safety for Carers
Did you know that around one third of people who die or are severely injured by fire were receiving some form of care or support? To help tackle this London Fire Brigade has created a short film especially for carers.

Fire safetyIt explains how to recognise people likely to be at a higher risk of fire, what fire risks carers should be looking out for, what actions to take and what to do in the event of a fire. Worth finding 30 minutes to watch something that could save a life:


Adult Carer Activities

Call 020 8867 2380 or email to book

Book Club – online via Zoom
A supportive group who love to read. No reading list, just bring along the book you are currently reading and share with the group. You may find a new book that you wouldn’t otherwise have read and make some new friends too. 10.30-11.30am, Fridays 2nd September and 7th October

Tai Chi for CarersTai Chi for Carers NEW
We are delighted to announce that Richmond Carers Centre will be running Tai Chi for carers this autumn as part of our Wellbring Service. Tai Chi is an internal Chinese martial art practiced for defence training, health benefits, and meditation. 10.30-11.30am in Central Twickenham.
Wednesdays 7th, 14th, 21st and 28th September; 5th and 12th October; 2nd, 9th, 16th, 23rd and 30th November; 7th December

Kew GardensKew Gardens Trip
Monthly trip to Kew Gardens where you have the opportunity to explore and enjoy the delights of Kew Gardens. Carers go free as part of our membership with the Community Access Scheme. Meet promptly at Victoria Gate to enter at 10.30am.
Tuesdays 13th September and 11th October

Coffee Mornings
Join us for a hot drink and friendly conversation in Twickenham Green.
10.30am-12noon, Wednesdays 14th September and 12th October

Dementia Carers Information and Support Session – online via Zoom
When someone is diagnosed with dementia their partner and family often have a lot of questions. The Carers Information & Support Sessions aim to give a space for family members, carers and friends to find out more about what dementia is, how it affects people and your needs as a carer.

These sessions are just for carers, family members and friends of people newly diagnosed with dementia so that you have space to talk and learn freely and ask the questions you want to ask. Sessions are one-off/stand-alone – you are welcome to attend more than one session but the topics covered at each will be the same. The sessions are run jointly by a Clinical Psychologist from Richmond Memory Service and a Carers Support Worker from Richmond Carers Centre.
1-3pm, Thursday 15th September

Garden Club
Come to the centre and enjoy tending to the garden and meet with other gardening enthusiasts. The group will meet monthly on the fourth Tuesday of the month at 10am.
Tuesdays 20th September
and 25th October

Mable Hill HouseCoffee Mornings for Parent Carers and Young Adult Carers NEW
Monthly coffee mornings for parent carers and young adult carers aged 18-25 in the beautiful setting of Marble Hill House and Gardens.
10.30am-12pm, Wednesdays 21st September and 19th October (Date TBC)

Pottery Class NEW
Come and explore your creative skills at a pottery café in Twickenham. Priority for bookings will be given to newly registered carers and young adult carers aged 18-25.
10.30am-12.30pm, Friday 29th September (Date TBC)

Photography Group – online via Zoom
A supportive group who love to take pictures and share their artwork. This is an opportunity to develop your skills and enjoyment in photography and meet carers with similar interests. There is a different theme each month.
10-11am, Fridays 30th September and 28th October

Coffee morning at Marble HillOrleans House Gallery followed by tea and coffee
Spend a morning in the beautiful setting of Orleans House Gallery and Gardens.
10.30am-12.30pm, Thursday 6th October (Date TBC)

Floristry for CarersFloristry Classes NEW
Floristry sessions focusing on creating autumnal designs for October and wreath making in the festive run up to the Christmas break. Afternoons (Time TBC) in Twickenham Green.
Thursdays 13th October; December (Date TBC)

Social Evenings
An opportunity to meet other carers as well as support workers and enjoy friendly, relaxed conversations over drinks and nibbles. Each social event will have a theme with cheese and wine in October and mulled wine and mince pies at Christmas. Held at Richmond Carers Centre. Afternoon to early evening (Times TBC)
Thursdays in October and December (Dates TBC)

Call 020 8867 2380 or email to book

What would you like to see in our programme?

We are continuing to work on our programme of groups and activities and we would love to hear from you if you have any suggestions or ideas as this will help us in our planning. Please email or call 020 8867 2380
Our Carers workshop and learning programme is currently run online using Zoom. Prior to each session participants will receive an email with instructions on how to join the Zoom meeting. If you are not familiar with Zoom, please don’t worry as we are available to support you with this. Just let us know and we will be happy to guide you on how to use the platform. To book your place call Richmond Carers Centre on 020 8867 2380 or email

Training Programme – September 2022

At the moment, we continue to offer workshops and learning opportunities remotely, but we are also planning gradually to resume offering carers some group training sessions in face-to-face settings. Please keep an eye on our service update emails for more information. To book onto any of the workshops below, call 020 8867 2380 or email

Relaxation Techniques – Fortnightly sessions with Giorgia Pontet
Our popular session for you to explore ways to relax both your mind and your body. Sessions will be held on a fortnightly basis and last one hour.
Tuesdays 6th and 20th September, 5-6pm

Oral Hygiene Workshop
Fiona Wiles, Community Special Care Dentistry at King’s College Hospital
The friendly, oral-health promotion team from King’s College Hospital offers training and advice on how to care for the teeth of your loved ones and those who are dependent on you for care. The workshop will cover diet, oral hygiene and brushing, plus an open discussion about the individual difficulties you face with the additional needs of those for whom you care.
Friday 9th September, 11am-12noon

Carers Masterclass – with Sara Challice
Sara Challice, author of the book Who Cares?, will share her story as a carer and offer opportunities to reflect on how to stay healthy and happy while caring for someone. Sara will focus on ways to make yourself more resilient and look after your own health and wellbeing, so you can enjoy life whilst being in a caring role.
Monday 12th September, 11am-12.30pm

First Aid: British Red Cross Digital Workshop
A digital workshop where you will learn about every day first aid. The aim is to build confidence so you can help someone in a first-aid emergency, using the objects that you have around you. The session covers adult first aid only.
Wednesday 21st September, 12-1.30pm

Employability Skills Workshop – with Sigal Foster from Working for Carers
This session will focus on the key elements needed to improve your chances when applying for employment and apprenticeships. The workshop will provide advice and guidance on understanding what employers are looking for and will explore subjects such as job searching and CV writing. You will also learn more about Working for Carers and the employment support it offers to carers.
Thursday 29th September, 10.30-11.30am

Training Programme – October 2022

World Mental Health Day, started by the World Federation for Mental Health to raise awareness of mental issues around the globe, has been observed annually on 10th October since 1992. To allow us to reflect together in October on the importance of looking after our mental health, we have tailored this month’s training sessions to offer everyone opportunities to learn more about the mental health system, as well as about the techniques and approaches that can improve your general health and wellbeing, with the focus on you. To book onto any of the workshops below, call 020 8867 2380 or email

Relaxation Techniques – Fortnightly sessions with Giorgia Pontet
Our popular session for you to explore ways to relax both your mind and your body. Sessions will be held on a fortnightly basis and last one hour.
Tuesdays 4th and 18th October, 5-6pm

Navigating the Mental Health System Workshop – Carers in Mind
This interactive workshop gives an overview of the NHS mental health services and social care for people aged 18+. It introduces you to the roles and responsibilities of professionals and outlines the different services within primary, secondary and tertiary care in the NHS. The workshop also covers the sectioning process and crisis support services both locally and nationally. You will also learn about your right to a carers assessment and how to access this.
Monday 10th October, 10am

NHS Staying Well This Winter Q&A Session – NHS SW London CCG
An opportunity to ask questions and receive more information about staying well this winter, including talking about the flu and Covid-19 vaccines.
Friday 21st October, 11.30am-12.30pm [To Be Confirmed]

Traditional Medical Systems: Are there lessons for today? – with Brian Isbell
Brian Isbell has extensive experience in working with and delivering talks to carers. During this session he will provide examples of traditional medical systems. Brian will talk about the concepts, diagnosis and treatments of Chinese medicine and present a case study involving Ayurvedic medicine, as well as discussing the principles of both. Brian will also open reflections on exercise, yoga as a therapy, and dietary approaches.
Thursday 27th October, 12.30-2pm

CLICK HERE to see E-learning options for carers
organised by external organisations


Wednesday 5th October, 1–2.30pm in Twickenham
We would like to invite you to take part in a focus group. It is part of reviewing our service offer to carers and asking for feedback on:

  • How you benefit from the support services with which you engage?
  • Can these services be improved?

This focus group will pay particular attention to the Adult Carers Activity Programme and our Health and Wellbeing Service.

Lunch will be provided and carers will be given a voucher to thank them for taking part.

Priority for booking will be given to newly registered carers.
To book email or call 020 8867 2380.

Carers Trust SurveyCarers Trust Survey 2022

Calling on all unpaid carers to take a survey on what support you need in your caring role!

Are you an adult unpaid carer providing care for a family member or friend?

If yes, please take the Carers Trust survey so that the Trust can identify what carers need from government to support them in their caring role, and how social care reform could help carers more effectively. 

The findings of the survey will help inform Carers Trust campaign to improve the future support available to carers from the government.  

Please spread the word with any unpaid carers you know to make sure as many people as possible take the survey.

The survey is live and will run up to Sunday 21 August.  

Take the survey 👉

State of Caring 2022

The annual State of Caring survey is the UK’s most comprehensive research into the lives and experience of carers. It aims to understand carers’ priorities for the future and what support they need to help recover from the pandemic, and to create a positive legacy for the future. Feedback from this survey will be used in continuing to campaign for carers to get better support. Carers UK knows that its evidence has helped shape Government policy and also helped commissioners and service delivery organisations look at practice.

Last year, carers’ collective voice and evidence were used to secure new rights for carers in the Health and Social Care Act 2022 in England; to campaign for cost-of-living increases in England, Wales, Scotland and Northern Ireland; to provide evidence of the need for a right to Carer’s Leave and other support within the workplace, and to campaign for breaks and funding for social care – and there’s still much more to do.

Click here to complete the survey.

For information on other organisations locally and nationally offering services for carers, please click on the individual links below. 

Homelink Day Respite Centre update
Crossroads Care Richmond and Kingston service update
Integrated Neurological Services programme of groups and activities 
Richmond Borough Mind Carers in Mind programme of activities and support 
Alzheimer's Society update
ASCA Carers Group for those caring for someone with an alcohol/drug or other addiction-related problem. 

Carer Hub ServiceThe Carers Hub Service is a group of local organisations commissioned by London Borough of Richmond upon Thames and NHS Richmond Clinical Commissioning Group to provide between them services specifically for carers in the borough. The Hub service is led by Richmond Carers Centre and comprises Homelink Day Respite CentreRichmond Borough Mind, Addiction Support and Care Agency, Integrated Neurological Services and Crossroads Care Richmond & Kingston upon Thames.

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