Online Support and Technology
What are the benefits for carers of using technology?
Health and care technology can help improve the safety of your home, reducing the stress associated with leaving the person you care for at home alone for any length of time, whilst providing independence for you and the person you are looking after. There are many practical and digital technologies that can help to improve the general quality of life for both you and the person you care for by addressing issues that have a negative impact. Technology that ensure a person’s safety can help them to gain some independence and allow you more freedom to do things away from them without worrying or rushing back. Communications technology can help you to keep appointments with health professionals and maintain relationships with friends and family. Click on the pictures below to see some examples.
What do we mean by technology?
Technology doesn’t have to mean a smart phone or tablet computer. There are a number of technology aids available to help you in your caring role that do not rely on you having your own computer or access to the internet.
Physical/practical technology aids This can mean anything from an electric wheelchair to a video baby monitor. Practical technology aids are products and devices that can be purchased or installed to assist the person you care for and support you in your caring role. There are many of these that are developed for specific reasons as well as generic products that can be adapted to suit your particular situation.
Technology services Technology services are designed to facilitate the use of technology by users, such as Telcare and Telehealth (see Derek on previous page). Telecare is an example of a technology service which provides a 24 hour monitoring system that can help keep you and the person you care for safe in your home. Telecare equipment is linked to a telephone alarm unit which, when activated, automatically generates an alarm call to a monitoring centre so that an emergency response can be raised any time of day. The unit has an in-built microphone and a powerful loud speaker so that you can be heard from a distance. Telecare can also provide other sensors to give early warning of natural gas, smoke, extreme heat, flood, a fall or whether someone has left the property or managed to get in/out of bed safely.
Digital and computer Technology This includes such things as mobile or smartphones, laptop and tablet computers, smart TVs and the apps (applications) they run. Digital technology has revolutionised the way we live our lives and communicate. Shopping, banking, booking a holiday, researching services, completing registrations or applications and sending information are all examples of activities that can be carried out from the comfort of your own home via the internet. Instead of shops and businesses there are websites. Social clubs have been transformed into social media platforms such as Twitter, Facebook and Instagram. Research is conducted on Google rather than in a library and rather than using a phone to speak to friends and family you can skype them, watching them through a computer screen. The digital world is as big as the physical and there are some very useful products and services that can be implemented to help support you in your caring role. Examples include tracking and monitoring devices to give you peace of mind when you are not with the person you care for, automated prompts and reminders to help with taking medicine regularly or remembering to attend appointments, locator devices, communication aids and safety devices.
A word on Apps
With the rise of Tablet computers and smartphones, the use of apps is now commonplace. An app (short for application) is a piece of software that you can download onto your smartphone or tablet computer that allows you to complete specific tasks. They are produced by many different people/organisations. Some are free to download, others you pay for and both of these may or may not have in-app purchase options. Availability and options will also vary depending on the operating system you have on your smartphone or tablet (iphone, Android or windows). There are plenty of websites reviewing apps so you needn’t buy anything before you have read about other users’ experiences. We have listed just a few apps that may be of use to some carers. This is in no way an endorsement of how these apps function, or their suitability over other apps, and it should be recognised that new apps are regularly developed and released.
How do I start using technology?
Consider carefully what you want to achieve and spend some time speaking with different people, such as an Occupational therapist, your GP or Social Services to work out which technology option will suit your needs best. Some providers, such as Telecare may offer a trial period free of charge or at a reduced cost. Give yourself time to get used to using your new technology solution so that you can feel comfortable and confident before adding anything else. It may be tempting to try and fix all your problems at once but this may prove difficult to manage. There are lots of workshops on offer in the borough with reference to using the internet to access information and services, or getting to grips with tablet or laptop computers and smart phones. At Richmond Carers Centre we have a full programme of Carers workshops that regularly includes computer-based topics such as online banking or shopping and staying safe online. The Library Service and Age UK also regularly run free IT workshops for residents and carers in Richmond Borough.
Who can help me?
Richmond Carers Centre provides information and advice to carers living in or caring for someone living in the London Borough of Richmond. Our Carers Support Team is a source of listening support and can discuss with you your caring situation and challenges you face in order to identify desirable outcomes. We can then work with you to ensure you speak to the right person/organisation to help you find the right solution. We have a full programme of workshops including many IT based topics and IT drop-in sessions. Richmond Carers Centre provides a range of services for carers including listening support, counselling, regular groups and activities, complementary therapies, social evenings and other ad hoc events. Call our Carers Support Team on 020 8867 2380. We also have a Young Carers Service, which support young carers from 5-18 years of age with information and advice, after school activities, mentoring and a full school holiday programme. Call our Young Carers Support Team on 020 8867 2383.
The Access Team in the Social Services department at Richmond Council can provide you with a Carers assessment to assess your needs. Initially this will be a telephone conversation about your caring role which may lead to a more in depth assessment of your needs either over the phone or in person, which may take place at Richmond Carers Centre. You may also have a Carers assessment in conjunction with a Care Needs assessment of the person you care for which will be carried out by your social worker. Having an assessment is free of charge and can help you and others understand your needs better, which will help you in turn to consider your options. The assessment should include a consideration for technology enabled care and support services. Call 020 8891 7971 or email email@example.com
Your GP If you think that you may need to have adaptations made to your home to support you in your caring role you can ask your GP if you can be referred to an occupational therapist, who will be able to offer an independent opinion and advise about equipment and adaptations that may help meet your needs and those of the person for whom you care.
Age UK Richmond offers regular workshops and computer drop-in sessions at various locations in the Borough. These are relaxed, informal groups with friendly technical experts on hand to help you. Sessions are open to everyone and you can borrow one of their laptops or tablets if you don’t have your own. If you would prefer a one-to-one session for more detailed help with your laptop, tablet or mobile phone, you can contact Age UK Richmond to arrange this. There is a cost of £10 per hour (or 3 sessions for £25). For more information and booking forms please contact firstname.lastname@example.org or call Carol on 020 8744 1965.
Alzheimer’s Society Richmond provides information and practical guidance to people with dementia, their carers and family or friends, to help someone understand dementia, cope with day-to-day challenges and prepare for the future. Through one-to-one support in person, over the telephone or within support groups, they enable people to stay informed and to remain as independent and active for as long as it possible. They provide specific carer support through peer support and face to face to help support carers caring for someone with dementia. The Alzheimer’s Society aim to give carers the information and advice needed to make informed decisions about the wellbeing of themselves as well as the person for whom they care.
Richmond Council has a number of carers pages on its website, which lists available services for carers and links to information leaflets, including one called Equipment, Simple Aids and Adaptations, about the day to day technology that can help support carers in their caring role.
Barclays Digital Eagles Barclays offer the opportunity to book a session with a digital eagles in branch as well as many online services, including practical guides to help you do more online, online workshops and coding for kids. They also run Tea and Teach sessions across the UK, within branches, libraries or local community centre. These sessions are designed to give you practical and helpful advice on all your online issues. They’re free, friendly, and a great way to build your confidence with computers and the internet.
Carers UK The Carers UK Adviceline is open Monday and Tuesday from 10am to 4pm. They do benefits checks and advise on financial and practical matters related to caring. Alternatively, you can email or write to the Adviceline. Response to enquiries is within five working days.
Where can I go to use a computer/the internet if I don’t own a computer?
The Library Service There are more than 150 computers available for public use across Richmond Borough’s libraries. You can book time on a computer by calling or visiting or your local library. Once you have been given a card and PIN you will be able to login to a booking page online and book any future computer time that way if you prefer.
Castelnau Community Centre (7 Stillingfleet Road, Barnes, SW13 9AQ) has 8 computers available for public use Monday to Friday 9am-5pm. The IT suite is through the front door on the left and any changes to timings are posted on the door of the IT suite. For more information call 020 8741 0909 or visit www.castelnaucentreproject.co.uk
The Civic Centre Atrium (44 York Street, Twickenham, TW1 3BZ) has two computers available for public use Monday to Thursday 9am to 5.15pm and 9am to 5pm on Fridays. These computers only allow you to access the www.richmond.gov.uk website.
Are there any online courses I can access for self-led learning?
Learn My Way is a website full of free online courses for IT beginners. The courses are aimed at helping you develop your digital skills and start making the most of the online world. Some of the easy to follow courses will help you get to grips with the basics when using your PC, laptop or device. Other courses focus on using the internet to help you find a job, improve your health and manage your money.
E-Learning by Carers UK (working with embrace-learning) is a suite of e-learning courses to support carers and people working with carers. These courses will deliver Carers UK’s expertise directly to your PC or laptop, giving you access in your own time to a range of resources.
Finding the money to purchase technology solutions
Not all technology solutions need to be expensive but it is important to consider all the costs associated with using technology, which may extend beyond the purchase price or setup. Examples would include maintenance or insurance policies for purchased equipment, software packages, programmes, apps or subscription fees for items such as laptop or tablet computers and smartphones, and associated services costs, such as a Telecare home monitoring system. It may be possible to access certain health and care technology through an assessment for the person you are caring for, which could have a beneficial impact for you both and possibly the wider family.
If a local authority needs assessment has concluded that the person you care for requires certain equipment, it may be provided free of charge. Minor adaptations costing £1,000 or less, including the purchase price and installation, are also provided free of charge, although the local authority may charge for minor adaptations above the cost of £1,000. Larger and more expensive technology items may also be classed as adaptations, but these will come under the responsibility of the housing department at the local authority and are provided through the Disabled Facilities Grants (https://www.gov.uk/disabled-facilities-grants). You will need to call the Access team on 020 8891 7971 to arrange for an occupational therapist to assess you.
Helpful Sources of Information
The majority of these resources are now online but you may be able to request a print copy from the provider if you are not able to print one yourself. You may also be able to print online guides at your local library.
Richmond Borough Care and Support website, Telecare information – Call Telecare on 020 8891 7413
Learn my way, free online courses for IT beginners
Carers UK technology guide – there is a link at the bottom of the page. Call Carers UK on 0808 808 7777
Alzheimer’s Society Assistive technology factsheet Call Alzheimer’s Society Richmond on 020 8611 6800
NHS Choices website – equipment aids and adaptations
Richmond Council ICT guide for older people – it’s never too late to get online
Age UK website – using technology for independence Call Age UK Richmond 020 8878 3073
Adass carers guide to technology
NHS Choices website, Social Care and Support Guide
Richmond council guidance notes about carers assessments
Disclaimer: Although the information provided is carefully checked, Richmond Carers Centre cannot accept liability for any inaccuracy or omission. Richmond Carers Centre does not recommend any product or service and the views expressed in this document do not necessarily represent the views of the organisation.