Richmond Carers Centre Impact reports 2024 - image of an open report

Reports highlighting Richmond Carers Centre’s impact in 2024

Three new reports have been published by Richmond Carers Centre, which evaluate feedback from adult unpaid carers following its annual ‘Outcomes Surveys’, conducted in June and July 2024, and feedback from young carers, gathered throughout the school year. The survey results show carer perception of the impact and difference receiving a service has made for them. The reports highlight the positive impact Richmond Carers Centre and the Carers Hub Service have made to carers’ lives, detailing feedback and next steps for improving support services.

Richmond Carers Centre would like to thank all adult and young carers who gave their valuable time to complete the Outcomes Surveys.

Richmond Carers Centre statistics in 2024

  978 Carers support sessions


2927 Break activities delivered


  578 New carer registrations


  23% Are young carers under 18


Adult Carers Service
Highlights of the Impact Report – Outcomes Evaluation 2024

93% of 100 adult carers would recommend Richmond Carers Centre.

Here are the highlights of what adult carers said about the service:

92% felt recognised and valued as a carer


93% felt they had been treated with dignity and respect


85% felt they know what support is available to carers


85% felt their needs as a carer have been understood


Summary of written feedback from adult carers

Feedback from adult carers highlights the welcoming and inclusive nature of Richmond Carers Centre, their valuable support, and well-organised activities. The emotional and practical support provided by Richmond Carers Centre is greatly appreciated. Richmond Carers Centre provides essential support, making the caregiving journey less daunting and more manageable. Activities like yoga, Pilates, and coffee mornings help with social interaction, and the staff are approachable and understanding. The Centre is a lifeline, offering a supportive community for carers. Comments from carers applaud the benefits of support services and outings for carers, enhancing wellbeing and social interaction.

Next steps for improvement

The outlined steps aim to enhance support for carers, including those isolated or supporting someone with Dementia, by diversifying activities, engaging volunteers, and collaborating for Carers Week 2025. Strategies will also be reviewed to increase access to individual grants for respite opportunities.

Click here to read the full report

Young Carers Service
Highlights of the Impact Report – Outcomes Evaluation 2024

The report evaluates the outcomes of services provided to young carers, focusing on mentoring support, transition mentoring, and group leisure activities. ​ Feedback was gathered from young carers who participated in these services over the past academic year. ​

Mentoring Support

Our Mentoring Programme provides a safe and confidential space for young carers to share their worries and seek advice around their caring role, helping to improve emotional wellbeing. Support sessions are usually delivered in schools but can also be delivered at our Centre in Twickenham, or online via zoom if a young carer would prefer this. Read more here: https://mailchi.mp/9179dbd8f4ad/young-carers-service-mentoring-programme-2025

94% of young carers would recommend the service.

Here are the highlights of what young carers said about the Mentoring Programme:

  94% felt someone cared about their feelings


100% felt better able to help their family member


  94% felt more confident as young carers


100% felt listened to by the support team


​Transition Mentoring

Our Transition Mentoring Programme provides individually tailored practical and emotional support to young carers as they progress from primary to secondary schools.

100% would recommend the service.

Here are the highlights of what young carers said about Transition Mentoring:

100% felt more confident about moving to secondary school


100% felt listened to by the support team


Group Leisure Activities ​

Richmond Carers Centre – Young Carers Service offer a packed schedule of activities for young carers, which includes after-school peer support groups for different age groups, outings, and a rich and varied holiday activity programme.

90% would recommend the activities.

Activities received an average rating of 4.6 out of 5 stars from 125 young carers. ​

Here are the highlights of what young carers said about Group Leisure Activities:

  99% felt safe and listened to during activities


  98% felt positive being part of the group


  99% had fun and enjoyed the activities


Summary of written feedback from young carers

The written feedback from young carers reflects a highly positive experience with the support and activities provided. Many young carers expressed that mentoring sessions gave them a safe, stress-free environment where they could openly talk about their feelings and challenges. They felt heard and valued by the staff, with 100% agreeing that the team listened to them and helped them feel better equipped to support their family members. Young carers highlighted how mentoring improved their communication skills, emotional management, and ability to cope with difficult situations. Several comments mentioned how these sessions contributed to greater confidence and a more positive outlook on their roles as young carers.

Feedback on group leisure activities was similarly enthusiastic. Nearly all young carers felt safe, listened to, and positively engaged during these events. Many appreciated the chance to try new things, meet friends, and participate in fun, supportive environments. Activities like mini-golf and climbing provided opportunities for personal growth and overcoming fears, with young carers noting the enjoyment of working together and learning new skills.

Overall, young carers valued having dedicated spaces for emotional expression, peer interaction, and skill-building. Their responses show deep appreciation for the supportive, empowering atmosphere created by the Centre’s services.

Next steps for improvement

The Richmond Carers Centre – Young Carers Service aims to strengthen transition support at critical academic stages, ensuring smooth shifts to secondary school, through academic milestones, and into adulthood. Improvements will be made to streamline the referral and assessment process, making it more accessible and effective. The service will also enhance partnerships with external agencies to better signpost families to holistic support, while a Young Carers Forum will be developed to amplify their voices. Outcome indicators for mentoring and emotional support will be refined to better track the progress and experiences of young carers.

Click here to read the full report

Carers Hub Service
Highlights of the Impact Report – Outcomes Evaluation 2024

There are six organisations that provide universal and specialist support services for unpaid carers. These organisations create the umbrella that is the Carers Hub Service. This service is led by Richmond Carers Centre with 5 subcontracted organisations.
Hub logo wheel - impact report image

  • Richmond Carers Centre (RCC) – universal
  • Richmond and Kingston Crossroads Care (Crossroads) – dementia
  • Addiction Support and Care Agency (ASCA) – addiction
  • Richmond Borough Mind – Carers in Mind – mental health
  • Integrated Neurological Services (INS) – neurological conditions
  • Homelink – Day Respite Care – dementia

Read more here: https://www.richmondchs.org/what-is-the-carers-hub-service.html

A survey conducted from June to July 2024 measured the impact of services from December 2023 to May 2024.

169 adult carers and 148 young carers responded.

Here are the highlights of what adult carers said about the combined organisations that make up the Carers Hub Service

96% felt they had been treated with dignity and respect


91% felt recognised and valued as a carer


89% felt supported to maintain/improve health and wellbeing


85% felt better able to provide support to the person they care for and know what support is available

Summary of written feedback from adult carers

Written feedback highlights gratitude for personalised, compassionate, and resourceful support. Specific praise was given to:

  • Integrated Neurological Services (INS) for connecting carers and providing resources.
  • Richmond Carers Centre (RCC) for combating isolation and offering enriching activities like yoga and social outings.
  • Homelink for its caring, informative approach, improving mental health support.
  • Crossroads Care for fostering a warm, supportive environment and providing useful information.
  • Richmond Borough Mind for its well-organised support.
  • Addiction Support and Care Agency (ASCA) for tailoring support to individual needs.

Next steps for improvement

Richmond Carers Centre’s next steps are outlined above. Partner organisations have complementary goals. Crossroads Care will enhance personalised engagement strategies to boost carers’ confidence and wellbeing, while also increasing awareness of dementia resources. INS plans to offer quarterly talks and open days to foster knowledge sharing. Richmond Borough Mind will introduce evening sessions for working carers and improve resources for those navigating hospital transitions. ASCA will create a more welcoming office environment and develop a wellbeing plan for staff to ensure consistent service delivery. Finally, Homelink will focus on supporting carers balancing work and caregiving, promoting updated Carers Assessments, and improving outreach to underrepresented groups, such as male carers and those in paid employment. These comprehensive initiatives reflect a dedicated effort to deepen the impact of services and address evolving needs in the unpaid carer community.

Click here to read the full report