NSH Richmond & Kingston CCGs have launched a project to gather the views of local people to inform a set of quality pledges for GP practices and pharmacies across Richmond and Kingston. Our goal in Richmond is to provide high-quality GP and pharmacy services for all. Our measure of success will be satisfied patients, and staff who feel positive about what they are doing.
In developing these pledges we’re asking people to tell us what matters most to them when they need to visit a pharmacy or see their GP. At the same time we will also develop a set of responsibilities for patients and carers – asking people what they think these should be. By April 2018, we would like to have a set of achievable service pledges and patient responsibilities shared by staff working in GP practices and pharmacies and local people who use the services.
To ensure we get these right, we want to talk to as many people as possible. We will be holding a small discussion group for carers on Thursday 11th January from 10am-12noon at Richmond Carers Centre. For more information or to book your place you can email firstname.lastname@example.org or call Caroline O’Neill at the CCG on 020 8734 3059. Comment cards will be available in GP practices, pharmacies, health centres, libraries and sports centres across the borough, and the CCG will be at local events to inform this work and we have also created an online survey. To complete the survey online click here
Source: Richmond CCG