Crossroads Care Richmond and Kingston Outcomes Survey 2024

June 2024

Dear Carer

As a carer registered with Crossroads Care Richmond and Kingston, you will have received one or more of the services listed below in the last 6 months.

information and advice
support as an individual
support as part of a group
support received at Caring Café
formal respite care

This service is part of the local Carers Hub Service led by Richmond Carers Centre.

We would like to hear from you about how this has benefited you as an unpaid carer.

Your feedback is extremely important to us as it will help us shape our future service offer for carers.

Please note, we are not asking you about the impact that accessing support from other local statutory (Health and Social Care) or voluntary sector organisations has had on you.

The results will be published on Richmond Carers Centre website (www.richmondcarers.org) in September/ October 2024 and shared with the London Borough of Richmond upon Thames who commission the Carers Hub Service. Crossroads Care Richmond and Kingston will also share the results.

The survey should take approx. 3-5 minutes to complete.

THE SURVEY WILL CLOSE ON 31 JULY 2024.

Thank you

The team at Crossroads Care Richmond and Kingston

Outcomes Survey

1. As a result of the contact you have had and the support you have received from Crossroads Care Richmond and Kingston,, please could you tell us how you feel you have benefited by rating the following statements. NOTE: If you feel a statement does not apply to you and your individual needs, please tick not relevant. *

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not sure	Not relevant
I feel recognised and valued as a carer	Strongly AgreeI feel recognised and valued as a carer Strongly Agree	AgreeI feel recognised and valued as a carer Agree	DisagreeI feel recognised and valued as a carer Disagree	Strongly DisagreeI feel recognised and valued as a carer Strongly Disagree	Not sureI feel recognised and valued as a carer Not sure	Not relevantI feel recognised and valued as a carer Not relevant
I feel I have been treated with dignity and respect	Strongly AgreeI feel I have been treated with dignity and respect Strongly Agree	AgreeI feel I have been treated with dignity and respect Agree	DisagreeI feel I have been treated with dignity and respect Disagree	Strongly DisagreeI feel I have been treated with dignity and respect Strongly Disagree	Not sureI feel I have been treated with dignity and respect Not sure	Not relevantI feel I have been treated with dignity and respect Not relevant
I feel better able to provide support to the person I care for	Strongly AgreeI feel better able to provide support to the person I care for Strongly Agree	AgreeI feel better able to provide support to the person I care for Agree	DisagreeI feel better able to provide support to the person I care for Disagree	Strongly DisagreeI feel better able to provide support to the person I care for Strongly Disagree	Not sureI feel better able to provide support to the person I care for Not sure	Not relevantI feel better able to provide support to the person I care for Not relevant
I feel better able to get the help I need when I need it	Strongly AgreeI feel better able to get the help I need when I need it Strongly Agree	AgreeI feel better able to get the help I need when I need it Agree	DisagreeI feel better able to get the help I need when I need it Disagree	Strongly DisagreeI feel better able to get the help I need when I need it Strongly Disagree	Not sureI feel better able to get the help I need when I need it Not sure	Not relevantI feel better able to get the help I need when I need it Not relevant
I feel I know what support is available to carers	Strongly AgreeI feel I know what support is available to carers Strongly Agree	AgreeI feel I know what support is available to carers Agree	DisagreeI feel I know what support is available to carers Disagree	Strongly DisagreeI feel I know what support is available to carers Strongly Disagree	Not sureI feel I know what support is available to carers Not sure	Not relevantI feel I know what support is available to carers Not relevant
I feel I have been supported to maintain/improve my own health and wellbeing	Strongly AgreeI feel I have been supported to maintain/improve my own health and wellbeing Strongly Agree	AgreeI feel I have been supported to maintain/improve my own health and wellbeing Agree	DisagreeI feel I have been supported to maintain/improve my own health and wellbeing Disagree	Strongly DisagreeI feel I have been supported to maintain/improve my own health and wellbeing Strongly Disagree	Not sureI feel I have been supported to maintain/improve my own health and wellbeing Not sure	Not relevantI feel I have been supported to maintain/improve my own health and wellbeing Not relevant
I feel my needs as a carer have been understood	Strongly AgreeI feel my needs as a carer have been understood Strongly Agree	AgreeI feel my needs as a carer have been understood Agree	DisagreeI feel my needs as a carer have been understood Disagree	Strongly DisagreeI feel my needs as a carer have been understood Strongly Disagree	Not sureI feel my needs as a carer have been understood Not sure	Not relevantI feel my needs as a carer have been understood Not relevant
I feel supported in finding time for myself and having the break from caring that I need	Strongly AgreeI feel supported in finding time for myself and having the break from caring that I need Strongly Agree	AgreeI feel supported in finding time for myself and having the break from caring that I need Agree	DisagreeI feel supported in finding time for myself and having the break from caring that I need Disagree	Strongly DisagreeI feel supported in finding time for myself and having the break from caring that I need Strongly Disagree	Not sureI feel supported in finding time for myself and having the break from caring that I need Not sure	Not relevantI feel supported in finding time for myself and having the break from caring that I need Not relevant
I feel more informed about my rights and entitlements as a carer	Strongly AgreeI feel more informed about my rights and entitlements as a carer Strongly Agree	AgreeI feel more informed about my rights and entitlements as a carer Agree	DisagreeI feel more informed about my rights and entitlements as a carer Disagree	Strongly DisagreeI feel more informed about my rights and entitlements as a carer Strongly Disagree	Not sureI feel more informed about my rights and entitlements as a carer Not sure	Not relevantI feel more informed about my rights and entitlements as a carer Not relevant
I feel I better able to pursue my own interests	Strongly AgreeI feel I better able to pursue my own interests Strongly Agree	AgreeI feel I better able to pursue my own interests Agree	DisagreeI feel I better able to pursue my own interests Disagree	Strongly DisagreeI feel I better able to pursue my own interests Strongly Disagree	Not sureI feel I better able to pursue my own interests Not sure	Not relevantI feel I better able to pursue my own interests Not relevant
I feel I have a better support network / am less isolated	Strongly AgreeI feel I have a better support network / am less isolated Strongly Agree	AgreeI feel I have a better support network / am less isolated Agree	DisagreeI feel I have a better support network / am less isolated Disagree	Strongly DisagreeI feel I have a better support network / am less isolated Strongly Disagree	Not sureI feel I have a better support network / am less isolated Not sure	Not relevantI feel I have a better support network / am less isolated Not relevant
I feel better able to cope with the demands of caring	Strongly AgreeI feel better able to cope with the demands of caring Strongly Agree	AgreeI feel better able to cope with the demands of caring Agree	DisagreeI feel better able to cope with the demands of caring Disagree	Strongly DisagreeI feel better able to cope with the demands of caring Strongly Disagree	Not sureI feel better able to cope with the demands of caring Not sure	Not relevantI feel better able to cope with the demands of caring Not relevant
I feel more confident in my caring role	Strongly AgreeI feel more confident in my caring role Strongly Agree	AgreeI feel more confident in my caring role Agree	DisagreeI feel more confident in my caring role Disagree	Strongly DisagreeI feel more confident in my caring role Strongly Disagree	Not sureI feel more confident in my caring role Not sure	Not relevantI feel more confident in my caring role Not relevant
I feel better able to understand my own needs as a carer	Strongly AgreeI feel better able to understand my own needs as a carer Strongly Agree	AgreeI feel better able to understand my own needs as a carer Agree	DisagreeI feel better able to understand my own needs as a carer Disagree	Strongly DisagreeI feel better able to understand my own needs as a carer Strongly Disagree	Not sureI feel better able to understand my own needs as a carer Not sure	Not relevantI feel better able to understand my own needs as a carer Not relevant

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2. Would you recommend Crossroads Care Richmond and Kingston to other carers?

YES
NO
NOT SURE

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3. Please tell us more about how you feel you have benefited from the support you have received from Crossroads Care Richmond and Kingston.

Thank you

Thank you very much for taking the time to complete this survey and telling us about the difference our services have made for you as a carer. Your feedback is very important to us and is much appreciated.

If you would like any further support, please do not hesitate to contact Crossroads Care Richmond and Kingston on 020 8943 9421 or info@crossroadscarerk.org.uk

Alternatively, you can contact Richmond Carers Centre on 020 8867 2380 or support@richmondcarers.org

Privacy Notice

The purpose of this survey is to monitor the outcomes of the services provided through the Carers Hub Service only. All responses will be anonymous. We will analyse the results of this survey and publicise these in a future edition of the Richmond Carers Centre Newsletter and on Richmond Carers Centre website. Results will be shared with LBRUT who commission this service. Crossroads Care Richmond and Kingston will also share the results. Survey responses will be destroyed after analysis has been completed.

Crossroads Care Richmond and Kingston Outcomes Survey 2024

Outcomes Survey

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Contact our support team on 020 8867 2380