Healthwatch Richmond is proud to announce the release of its Guide to Richmond’s NHS, Care and Support, a comprehensive and freely available resource for anyone seeking help with health and social care services in Richmond upon Thames. The guide is downloadable in multiple languages and includes clear advice on accessing NHS services, local charities, social care and lifestyle support .
What the Guide Contains
Primary Care: Practical information on GPs, online consultations, NHS Health Checks and tips for getting the most from appointments.
Mental Health & Specialist Services: Guidance on accessing psychological therapies, crisis care, and support from organisations such as Richmond Mind, Off the Record and CAMHS.
Urgent and Emergency Care: Advice on using NHS 111, urgent treatment centres and understanding when to call 999 or attend Accident & Emergency.
Adult Social Care: Details on local services that help people live independently at home, adult safeguarding and care services through Richmond Council.
Pharmacies, Dentistry and Lifestyle Support: Information on services like Pharmacy First, dental bandings, healthy eating and council-run initiatives such as Richmond Moves.
About Healthwatch Richmond
Healthwatch Richmond is the independent champion for users of NHS and social care services in the borough. Its mission is to understand residents’ experiences, gather feedback and influence service improvements by “speaking truth to power”.
In the past 12 months alone, it has supported more than 6 800 people by providing advice and signposting, and more than 4 100 by gathering feedback and ensuring it reaches decision-makers. Its annual report highlights achievements such as successfully campaigning for a new pharmacy in Hampton, improvements in dentistry, and reviews of local community services
Watch Healthwatch Richmond’s Video – 2025
Complementing the guide, the newly released video showcases Healthwatch Richmond’s recent work and impact. It illustrates how the organisation supports residents navigating health and care systems, with real-life examples of how feedback leads to tangible improvements .
Why This Guide Matters
- Holistic Information: One-stop resource covering medical, social, and lifestyle needs.
- Multilingual and Accessible: Available in various formats and languages.
- Empowering Users: Gives individuals practical tools to access the right services at the right time.
- Community-Focused: Grounds its guidance in lived experiences and genuine local need.
Download and Get Involved
You can access and download the guide in both English and other languages from Healthwatch Richmond’s website:
Read Healthwatch Richmond’s Guide
Contact
For help, call Healthwatch Richmond’s advice line on 020 8099 5335, or email hello@healthwatchrichmond.co.uk
Healthwatch Richmond continues to champion transparency, accessibility and user-centred care. Whether you are new to the borough, caring for someone, or just want to stay informed, this guide is your go‑to resource for navigating health and social support in Richmond.
