COVID-19 information updates for carers

Free PPE for Carers

If you provide personal care for a friend or family member you are now eligible for free PPE (personal protective equipment) until March 2022.  If you are caring for somebody (particularly if they are not in your household), you might want to consider using PPE to protect yourself and the person you are caring for. To order your PPE please go to and fill out the online application form by clicking the yellow APPLY HERE button. Your application will be sent to your local authority who will contact you directly to fulfill your order.

Booking a vaccination through your GP

Due to issues with vaccine supply, the national booking service is currently not taking new referrals. Those already with a booked appointment or who have been invited for a vaccine will still receive both vaccine doses. GP surgeries are now the nationally sanctioned route for unpaid carers (of people at high risk if they were to get covid) to get a vaccine. Carers UK have created letter and email templates for carers to give to their GP to inform them of their caring role. CLICK HERE to go to Carers UK website.

Richmond Carers Centre Services

Due to the Covid-19 pandemic, face-to-face carers support and activities are currently suspended. Richmond Carers Centre is continuing to run many of its services remotely/online throughout social distancing (see below). To speak with a member of the Adult Carers Support Team, call our Carers Support Line on 020 8867 2380 to leave us a voice message or email To speak with a member of the Young Carers Support Team, call 020 8867 2383 to leave a voice message or email Voicemail messages are being retrieved throughout the day and the team will return your call as soon as possible. Please be aware it may take longer to return your call/email than usual but we will contact you.

Adult Carers Services
  • Carers Support Line Our support team is working remotely to continue supporting carers with advice, information and emotional support by telephone and email. If you need someone to talk to call our Carers Support Line on 020 8867 2380.
  • Counselling for carers Our counselling sessions are being delivered remotely, email to join the waiting list for sessions.
  • Telephone and email support to complete funding applications for items you need to support you in your caring role during lockdown. Call 020 8867 2380 or email
  • Workshop and Learning Programme We are offering a number of online workshops each month. CLICK HERE to go to our workshops and learning page.
  • Online Activities programme – we are continuing to develop this service. CLICK HERE to view our online activities programme
  • Monthly newsletters by email
Young Carers Services
  • Young Carers Support Line Our support team is working remotely to continue supporting young carers with advice, information and emotional support over the phone and by email throughout this health crisis. If you need someone to talk to or would like a check-in call, please call the Young Carers Support Team directly on 020 8867 2383.
  • Mentoring Programme for young carers This is for 8-17 year olds who would like a confidential and safe space to talk to one of our support workers about their caring role and to support them in identifying coping strategies through young-person-led sessions over a 6-12 week period.
  • Young Carers Support Groups These are currently being provided as part of our digital service.
  • Regular newsletters by email throughout the Covid-19 health crisis and for the foreseeable future with useful ideas for resources, activities and support for young carers.
  • Development of further services to be offered remotely (details to follow when services become available)

Previous information updates

Young Carers Service – Previous information updates

Difficulties with food and care/medical supplies

You can also call the helpline set up by Richmond Council as part of the new Community Hub to help those in need of support to access medical/care services or food supplies while self-isolating at home. So, if you or someone you know, particularly anyone elderly and/or vulnerable and without a support network, needs this kind of help then call 020 8871 6555 or email

Further information and useful advice for family and friends of people who need ongoing care or support with day-to-day life can be found in the government leaflet, Looking after family or friends after they leave hospital? CLICK HERE to read the leaflet.

Covid-19 Vaccination information leaflets from Public Health England