COVID-19 information updates for carers

Covid-19 Vaccination – Does your GP know you are a carer?

If you are caring for someone in one of the priority groups who would struggle to cope if you became unwell, the first thing we would recommend is to make sure that your GP knows that you are a carer.

It doesn’t matter if you are a paid or unpaid carer as long as you are registered as a carer with your GP practice.  If you are contacting your GP practice about this you should use the contact email address given on the practice website where possible, quoting your NHS number and who you care for.

The Joint Committee on Vaccination and Immunisation guidance that the NHS follows says that if a carer is over 70 years old, you should ask to be vaccinated at the same time the person they care for is vaccinated – so please ask at the point you are contacted by the NHS.

If you are 69 or younger and a carer, you will be able to get the vaccine once the NHS begins immunisations for priority group six. As the NHS moves through the priority groups in order, we expect that vaccinations will begin to be offered to people in category five onwards from late February/early March 2021

Richmond Carers Centre Services

Due to the Covid-19 pandemic, face-to-face carers support and activities are currently suspended. Richmond Carers Centre is continuing to run many of its services remotely/online throughout social distancing (see below). To speak with a member of the Adult Carers Support Team, call our Carers Support Line on 020 8867 2380 to leave us a voice message or email To speak with a member of the Young Carers Support Team, call 020 8867 2383 to leave a voice message or email Voicemail messages are being retrieved throughout the day and the team will return your call as soon as possible. Please be aware it may take longer to return your call/email than usual but we will contact you.

Adult Carers Services
  • Carers Support Line Our support team is working remotely to continue supporting carers with advice, information and emotional support by telephone and email. If you need someone to talk to call our Carers Support Line on 020 8867 2380.
  • Counselling for carers Our counselling sessions are being delivered remotely, email to join the waiting list for sessions.
  • Telephone and email support to complete funding applications for items you need to support you in your caring role during lockdown. Call 020 8867 2380 or email
  • Workshop and Learning Programme We are offering a number of online workshops each month. CLICK HERE to read the full training programme.
  • Online Activities programme – we are continuing to develop this service. CLICK HERE to view our online activities programme
  • Monthly newsletters by email
Young Carers Services
  • Young Carers Support Line Our support team is working remotely to continue supporting young carers with advice, information and emotional support over the phone and by email throughout this health crisis. If you need someone to talk to or would like a check-in call, please call the Young Carers Support Team directly on 020 8867 2383.
  • Mentoring Programme for young carers This is for 8-17 year olds who would like a confidential and safe space to talk to one of our support workers about their caring role and to support them in identifying coping strategies through young-person-led sessions over a 6-12 week period.
  • Young Carers Support Groups These are currently being provided as part of our digital service.
  • Regular newsletters by email throughout the Covid-19 health crisis and for the foreseeable future with useful ideas for resources, activities and support for young carers.
  • Development of further services to be offered remotely (details to follow when services become available)

Previous information updates

Young Carers Service – Previous information updates

Difficulties with food and care/medical supplies

You can also call the helpline set up by Richmond Council as part of the new Community Hub to help those in need of support to access medical/care services or food supplies while self-isolating at home. So, if you or someone you know, particularly anyone elderly and/or vulnerable and without a support network, needs this kind of help then call 020 8871 6555 or email

Further information and useful advice for family and friends of people who need ongoing care or support with day-to-day life can be found in the government leaflet, Looking after family or friends after they leave hospital? CLICK HERE to read the leaflet.

Covid-19 Vaccination information leaflets from Public Health England